Delete your Sycomore account

For the Sycomore app (on Google Play and the App Store) and sycomore.app, made by Sycomore.

Delete it in the app

Sign in to the Sycomore app or at sycomore.app.
Tap your name in the top corner.
Choose Delete My Account.
Type DELETE and confirm. You are signed out and your account is deleted straight away.

Can’t sign in?

Email support@sycomore.app from the email address your church has on file, with the subject “Delete my Sycomore account” and your church’s name. We confirm it is you, then delete your account within 30 days and email you when it is done.

What is deleted

Your sign-in account, sign-in codes and every signed-in session.
The link between your sign-in and your church’s member record, so the app no longer shows you your church’s information.
Your app settings, any requests waiting for your church to approve, and your phone notification subscriptions.
Your name on prayer requests you sent from the app.

What is kept, and for how long

Your church’s records about you (for example your member profile, household, attendance, giving records and certificates) belong to your church, not to your app account. They stay until your church removes them. Ask your church office to change or delete them; we help churches do this when asked.
When a church stops using Sycomore, its records are kept for 1 year in case it returns, then deleted.
Deleted information can remain in our automatic database backups for up to 30 days before it is gone for good.

More detail is in our privacy policy.